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Course Catalog » Virtualization Curriculum

Identifying and Resolving z/VM Problems

5 hours



The Identifying and Resolving z/VM Problems course looks at the tools and methods used to gather information that assists with problem resolution, and discusses how performance issues and general problems are resolved. The processes and utilities used for backup and recovery are also described.


Senior Operators and system administrators responsible for maintaining the integrity of the z/VM system.


Solid background in z/VM concepts and operation or completion of Datatrain's:

  • z/VM Concepts and System Initialization course and
  • Monitoring and Controlling z/VM Operations course and
  • Managing Guest Operating Systems course


After completing this course, the student should be able to:

  • Identify the tools and methods used to gather information that will assist with problem resolution
  • Resolve basic system performance issues
  • Identify and resolve general user and DASD problems
  • Identify the tools used for z/VM backup and recovery

Course Content

Collecting System Data

Gathering System Information using the Console Log

Handling EREP and Symptom Service Virtual Machine Data

Creating and Running Dumps

Running a CP Trace

Handling Performance Issues

Understanding System Performance

Gathering Performance Data Using CP Commands

Using the CP Monitor Facility

Working with the Performance Toolkit

Resolving User and DASD Problems

Types of User Problems

Commands used to Display User Status

Resolving General User Problems

Handling DASD Reserve/Release Errors

Resolving Problems with Pinned Data

Handling Fenced DASD

Performing Backup and Recovery

Using SPXTAPE to Dump Spool Files and System Data Files

Using DDR to Dump DASD

Using Tape Dump and VMFPLC2 to Backup CMS Files

Image Level and File Level Backup Software

Restoring System and CMS File Data

Identifying and Resolving z/VM Problems Mastery Test

Course Catalog » Virtualization Curriculum
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