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Course Catalog » Tandem Curriculum

Tandem Service Management Introduction

5 hours



The Tandem Service Management Introduction course explains the client/server applications and software for the Himalaya S-Series Server. It also describes maintenance, service tools, and trouble-shooting.


Personnel requiring a working knowledge of Tandem Service Management.


Basic computer knowledge.


After completing this course, the student will be able to:

  • Identify the client/ server applications and software for the Himalaya S-Series Server
  • Identify how to maintain and service tools, and solve basic problems

Course Content

Tandem Service Management, Part 1

TSM Client/ Server Software Components

Powering on the Workstation

Starting TSM Client Tasks

Starting the TSM Application

Logging on to the TSM Application

TSM Application Service Connection Task

Non-stop Kernel User Access Privileges

TSM Views - Physical View of a Server

Physical View of an Enclosure using the Connection View

Inventory View

Tandem Service Management, Part 2

Viewing Alarms and Attributes

Finding a Resource

The Actions Dialog Box

Actions Permissions

Tandem Service Management, Part 3

Monitoring the System and Identifying Problems

The TSM EMS Event Viewer Application


  • What is an Event?
  • What are Event Messages?
  • What are EMS Event Logs?
  • How to use the TSM EMS Event Viewer Application
  • Start the TMS Event Viewer

Tandem Service Management, Part 4

Scanning for Alarms Using the TSM Service Application

Viewing All Alarms in the Himalaya S-Series Server

  • Sorting Alarms
  • Deleting Alarms
  • Problems and their Definitions
  • Alarm Detail
  • Scanning for Alarms

Checking Processor Status

Checking Attributes of a Resource

Checking TSM Status Messages

Windows NT Event Viewer Window

Filtering TSM Status Messages

Getting Detailed Information on a Message

Saving a Copy of the Status Log to Disk

Tandem Service Management, Part 5

Using the TSM Configuration Application

  • When to Use It
  • Starting it

Performing Configuration Tasks

Configuring the Himalaya S-Series Server

  • Service Provider Access
  • TSM Security

Defining Users

Starting a TACL Terminal Emulator Session

Course Catalog » Tandem Curriculum
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